Kongou (2023 Store Participant) [X Record]

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the item(s) are purchased through a 3rd party platform such as TCGplayer, Ebay, or Amazon, then the returns must be conducted via the return processes on the respective platform.

All sales including TCG Singles for any game / product are considered FINAL sales and are exempt from our return policy.

Additional non-returnable items:

• Gift cards
• Video Games that have extensive use beyond how they were shipped
• Sealed product that is no longer sealed with its factory wrapping

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at levelupgamessales@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at levelupgamessales@gmail.com

Shipping

To return your product, you should mail your product to:

Level Up Games
7602 Baltimore Annapolis BLVD
Glen Burnie, MD
21060

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

It is your responsibility to make sure your order arrives to us safe and sound, in the condition you sent. We highly recommend using extra services such as insurance and signature confirmation.

We are not responsible if your order is lost, damaged, stolen, etc. during transit.